Industry

Car dealer website design with live inventory and service booking

A dealership website has two customers who never meet: the buyer comparing four cars at midnight, and the service customer trying to book a logbook service without ringing you. Most sites are built for one and fail the other.

What does High10 build for automotive?

Car dealer website design is the building of dealership and dealer group websites with live inventory feeds, service booking, trade-in valuation and finance enquiry flows. In Australia that means drive away pricing under Australian Consumer Law, state motor dealer licensing and roadworthy or safety certificate rules. It suits dealers whose stock, workshop diary and website disagree with each other.

Get a fixed written quote
Typical timeline
6 to 12 weeks
What drives cost
The number of rooftops and brands, how cooperative your dealer management system is, whether service booking needs real capacity awareness.
Best for
Franchise dealers, used car dealers, multi rooftop groups and independent workshops
You own
The site, the stock data, the lead history and every platform account
Built with
DMS and inventory feed ingestion, workshop capacity aware booking, per rooftop structure
What connects to whatLive stock feedTrade in valuationFinance enquiryService bookingDMS integrationOEM brand rulesDealer site
Vehicles sold overnight drop off the site before the first enquiry of the day arrives.

Your handover

What is actually broken on most dealership websites

The recurring failure is stale stock. A car sells on the floor at 4pm and stays live on the website until the overnight feed runs, or until nobody notices for a fortnight. Photos are missing on new arrivals, so the vehicles most likely to sell get the least attention. Two rooftops in the same group list the same vehicle. The price on the website is the excluding on road costs figure while the advertisement on the classified portal is drive away, which is not just confusing, it is an Australian Consumer Law problem.

  1. 01Dealership or group website with per rooftop and per brand pages
  2. 02Live inventory ingestion from your DMS or feed provider
  3. 03Fast vehicle detail pages with full media handling
  4. 04Service booking aware of job duration, capacity and loan cars
  5. 05Trade-in valuation and test drive request flows
  6. 06Indicative finance enquiry tools with approved disclosures
  • Drive away pricing and state specific compliance fields
  • Lead routing to the right rooftop with source tracking
  • Staff training recordings and administrator documentation
The service side is usually worse

The service side is usually worse. Service is the reliable margin in most dealerships and it is often served by a contact form that emails the service manager, who then rings the customer back during the exact hours that customer is at work. Nothing checks whether a technician is available, whether a courtesy car is free, or whether the job type takes forty minutes or four hours. Meanwhile the DMS holds the vehicle history, the service schedule and the customer record, and the website knows none of it. Every one of those gaps is a phone call that a properly built booking flow would have removed.

The licensing, pricing and finance rules dealers have to build around

Motor dealing is licensed in every state and the obligations reach the advertisement. New South Wales licenses dealers under the Motor Dealers and Repairers Act 2013, Victoria issues an LMCT through Consumer Affairs Victoria, and Queensland runs the Motor Dealers and Chattel Auctioneers Act 2014 through the Office of Fair Trading. Licence numbers belong on the site. Roadworthiness rules differ too: a Queensland used vehicle advertisement generally needs the safety certificate number displayed, Victorian sales require a roadworthy certificate, and New South Wales works to its own inspection regime. A national template that hardcodes one state gets a dealer in another state into trouble.

Pricing is the enforcement hotspot

Pricing is the enforcement hotspot. The ACCC has repeatedly acted on drive away and component pricing, so where a total price can be calculated it must be shown as a single figure inclusive of on road costs and GST. Statutory used vehicle warranties apply by age and odometer thresholds that vary by state, and consumer guarantees sit on top of them and cannot be excluded. PPSR encumbrance checks matter because you are warranting clear title. Finance is the trap most dealers underestimate: a repayment calculator that produces a personalised figure can amount to credit assistance under the National Consumer Credit Protection Act, which requires an Australian credit licence or authorisation, along with comparison rate disclosure. We build finance tools as indicative enquiry flows with the disclosures your licensee approves, not as quoting engines.

  • Single figure drive away pricing where a total price can be calculated
  • Licence numbers and state specific certificate fields rendered per rooftop
  • Statutory warranty and consumer guarantee content written per state
  • Finance calculators scoped as indicative only with approved disclosures
  • Recall notices publishable across every affected listing within the hour
  • Sold vehicles retired automatically with a redirect rather than a dead page

How the engagement runs

Service booking is where dealership margin hides

Ask a dealer principal where the profit is and the answer is rarely new car sales. Fixed operations carry the business, and the booking process is where those hours are won or lost. A form that generates a callback loses the customer who is trying to book at 10pm. A calendar that lets anyone book any slot creates a Tuesday with three transmission jobs and no technician who can do them.

  1. 01Stage 1Identify the vehicle by rego or VIN so the system knows the model, age and service schedule
  2. 02Stage 2Match the job type to real durations and to technicians qualified to perform it
  3. 03Stage 3Check live capacity against the workshop loading rather than a generic calendar
  4. 04Stage 4Offer courtesy car, shuttle or wait options only when they are genuinely available
  5. 05Stage 5Quote menu priced items transparently and flag anything requiring inspection first
  6. 06Stage 6Confirm with a reminder sequence and an easy reschedule to reduce no shows
  7. 07Stage 7Write the booking into the dealer management system so the service advisor sees one diary
DiscoverDesignBuildTestHandover
Two decisions on your side that keep the project moving

The build has to understand how a workshop really runs, which is why we spend time in the service drive before designing anything. The sequence below is what a booking flow needs to get right, in order, and skipping any of it produces a diary the service manager quietly stops trusting.

What we build for dealers and dealer groups

The foundation is the inventory pipeline. We ingest stock from your dealer management system or from the feed provider you already use, normalise the data, handle images and video properly so vehicle pages load fast on a phone in a carpark, and push status changes through within minutes rather than overnight. Vehicle detail pages then carry the things that actually convert: full specification, real photos, compliance and build dates, service history where you have it, finance enquiry and a clear next step.

The rest of the answer

Around that we build trade-in valuation capture, test drive requests tied to a real diary, and service booking that respects workshop capacity, job duration, technician skills and loan car availability. For groups we build one platform with a genuine page per rooftop, per brand and per service department, so each location ranks in its own market instead of competing with head office. That is usually website development plus booking systems and integration work, with inventory tooling where a group needs to manage stock movement between sites.

Running a multi rooftop group without cannibalising yourself

Groups usually arrive with one of two problems. Either every dealership has its own website built by a different supplier at a different time, so the group maintains eight platforms and cannot report on anything consistently, or everything has been merged into one corporate site where individual dealerships have no local presence and lose search visibility in their own suburbs.

Reporting rolls up naturally because every lead carries a rooftop and a source

The workable structure is one platform, one stock pool, and a real page for every rooftop, brand and department, each with its own address, hours, team and Google Business Profile. Stock can be shown group wide with a clear indication of which site holds the vehicle, which turns a lost enquiry into a transfer instead. Reporting rolls up naturally because every lead carries a rooftop and a source. Where the group also spends on paid acquisition, Google Ads and local search should be structured to the same rooftop model, otherwise the budget competes with itself and nobody can tell which location produced the enquiry.

When we are the wrong choice for an automotive business

If you are a small used car yard with a modest stock holding, an established automotive website platform with a classified feed will serve you well and cost far less than anything custom. We will tell you that rather than scoping a build you do not need. The same is true if your problem is stock acquisition rather than enquiry volume, because a better website does not find you cars.

The rest of the answer

We also do not build dealer management systems, workshop scheduling products or compliance certification tools. Those are mature products with deep integrations to manufacturer systems, and replacing one is rarely justified. What we build is the customer facing layer and the joins between systems, along with the automation that removes the retyping, typically CRM automation over your existing lead tools. Vehicle logistics and fleet operators should look at our transport page instead, since the problems there are dispatch and compliance rather than retail.

Everything included

The handover checklist

The practical artefacts your team or your development partner receives when this phase is complete.

  • Dealership or group website with per rooftop and per brand pages
  • Live inventory ingestion from your DMS or feed provider
  • Fast vehicle detail pages with full media handling
  • Service booking aware of job duration, capacity and loan cars
  • Trade-in valuation and test drive request flows
  • Indicative finance enquiry tools with approved disclosures
  • Drive away pricing and state specific compliance fields
  • Lead routing to the right rooftop with source tracking
  • Staff training recordings and administrator documentation

Not sure which level you need?

A 45 minute call, no cost, no obligation. You leave with a scope, an honest timeline and a fixed written quote.

Book a strategy call

Questions buyers usually ask

Frequently asked questions

Ownership and handover

Who owns the website and the customer data?

You do. The repository, hosting, domain and every third party account are registered to your business. Lead history, service customer records and stock data are exportable at any time. This matters in automotive because service customer data is the most durable asset a dealership has, and it should never sit inside a supplier platform you cannot leave.

What happens after launch?

You get documentation, training recordings and an access register so your marketing coordinator can run the site. Most dealers keep a retainer covering patching, monitoring and a block of change hours, because feeds and integrations fail quietly and stale stock costs money every day it is live. We also review performance after the first full month of trading.

Detail and edge cases

How long does a dealership website project take?

Usually 6 to 12 weeks. A single rooftop with an established inventory feed and a straightforward service booking integration sits at the shorter end. A multi brand group with several rooftops, a shared stock pool and dealer management system integration takes the longer end. Feed quality and photo handling are the two things that most often move the date rather than design.

What drives the cost of an automotive build?

The number of rooftops and brands, how cooperative your dealer management system is, whether service booking needs real capacity awareness, and how much stock data has to be cleaned before it can be displayed. We assess those in scoping and send a fixed written quote with inclusions listed line by line. Third party platform fees are paid directly by you in your own accounts.

Can you connect to our DMS and stock feed?

In most cases yes. We work with the common Australian dealer management systems and feed providers, and we integrate rather than push a replacement. Where a documented interface exists we build against it with an error queue and reconciliation reporting. Where only a scheduled file export exists we build to that and are explicit about the lag rather than implying live sync.

Can we put a finance calculator on the site?

You can, but it needs care. Producing a personalised repayment figure can constitute credit assistance under the National Consumer Credit Protection Act, which requires a credit licence or authorisation and carries disclosure obligations. We build these as indicative tools with wording your licensee or aggregator signs off, then hand the enquiry to a qualified person rather than letting the website behave like a broker.

Get a fixed written quote for your dealership project

Tell us how many rooftops you run, which dealer management system you use and how a service booking is made today. We reply within one business day.